J-Links Co., Ltd.

Effective date: 1 April 2024
Last updated: 1 April 2026

1. Introduction

J-Links Co., Ltd. (“J-Links”, “we”, “us”, or “our”) is a destination management company based in Japan. We respect your privacy and are committed to protecting the personal data we handle in connection with our website (https://dmc.jlinksjapan.com) and our travel-related services.

This Privacy Policy explains what personal data we collect, how we use and protect it, who we share it with, and the rights you have. It is intended to meet the requirements of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and Japan’s Act on the Protection of Personal Information (APPI).

2. Data controller

The controller responsible for your personal data is:

J-Links Co., Ltd.
1-7-18 Moto-Akasaka, Minato-ku, Tokyo 107-0051, Japan
Contact form: https://dmc.jlinksjapan.com/contact-us/

If you have any questions about this policy or how we handle your personal data, please contact us using the details above.

3. Scope

This policy applies to personal data we process about:

  • visitors to our website;
  • individuals who contact us through our website, by email, or by other means;
  • clients, travellers, and business partners in connection with the planning and delivery of our travel services.

4. Personal data we collect

a. Information you provide to us. When you submit our contact or inquiry form, email us, or otherwise communicate with us, we may collect your name, email address, telephone number, company or organisation, and the content of your message, including any travel-related details you choose to share (for example, travel dates, group size, destinations, and preferences).

b. Information collected automatically. When you visit our website, our servers and security tools may automatically record technical information such as your IP address, browser type and version, device information, the pages you view, and the date and time of your visit. This information is used for the security, operation, and maintenance of the website.

c. Cookies and similar technologies. We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are only placed with your consent through our consent banner. You can change your preferences at any time.

We do not intentionally collect special categories of data (such as health, religion, or political opinions) unless you voluntarily provide them to us in connection with a travel request, in which case we process them only as necessary to fulfil that request.

5. How we use your personal data

We use personal data for the following purposes:

  • to respond to your inquiries and communicate with you;
  • to plan, arrange, coordinate, and deliver travel and destination management services;
  • to manage our relationship with clients and business partners;
  • to operate, secure, maintain, and improve our website;
  • to comply with legal, accounting, and regulatory obligations;
  • to detect, prevent, and address fraud, abuse, or security issues.

6. Legal bases for processing (GDPR / UK GDPR)

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

  • Consent — for non-essential cookies and for any optional communications. You may withdraw consent at any time.
  • Performance of a contract — to provide the travel services you or your organisation request, and to take steps at your request before entering into a contract.
  • Legitimate interests — to operate and secure our website and to manage our business, provided these interests are not overridden by your rights.
  • Legal obligation — where we must process data to comply with applicable law.

7. Cookies

Our website uses cookies to ensure basic functionality and, with your consent, for additional purposes. A detailed list of the cookies we use, their purpose, and their duration is available in our Cookie Policy. You can accept, refuse, or adjust your cookie preferences through the consent banner at any time.

8. How we share your personal data

We do not sell your personal data. We may share personal data with:

  • Travel and service providers — such as hotels, transportation companies, guides, restaurants, and local partners, only to the extent necessary to arrange and deliver the services you have requested;
  • Service providers and processors — such as IT, hosting, email, and security providers who process data on our behalf under appropriate confidentiality and data protection terms;
  • Professional advisers and authorities — where required to comply with the law, legal process, or a lawful request, or to protect our rights, safety, or property.

9. International data transfers

J-Links is based in Japan, and personal data we process may be transferred to and stored in Japan or in other countries where we or our service providers operate. Where we transfer personal data from the European Economic Area, the United Kingdom, or other regions with data-transfer restrictions, we take appropriate safeguards as required by applicable law, such as standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.

10. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, maintain business records, and comply with legal, tax, and accounting requirements. When personal data is no longer needed, we securely delete or anonymise it.

11. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Access — to request a copy of the personal data we hold about you;
  • Rectification / correction — to request that inaccurate or incomplete data be corrected;
  • Erasure / deletion — to request that we delete your personal data;
  • Restriction — to request that we limit our processing of your data;
  • Objection — to object to processing based on our legitimate interests;
  • Data portability — to receive your data in a structured, commonly used format;
  • Withdraw consent — where processing is based on consent, to withdraw it at any time;
  • Opt out — for California residents, to opt out of the “sale” or “sharing” of personal data (note: we do not sell personal data) and to be free from discrimination for exercising your rights;
  • Lodge a complaint — to lodge a complaint with your local data protection authority (in Japan, the Personal Information Protection Commission).

To exercise any of these rights, please contact us through our contact form at https://dmc.jlinksjapan.com/contact-us/. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on your request.

13. Children’s privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children without appropriate consent from a parent or guardian. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and revise the “Last updated” date above. We encourage you to review this policy periodically.

16. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

J-Links Co., Ltd.
1-7-18 Moto-Akasaka, Minato-ku, Tokyo 107-0051, Japan
Contact form: https://dmc.jlinksjapan.com/contact-us/